Voice Technology in Banking – A Case Study

With the rise of Smart Virtual Assistants and the fact that voice interactions can provide valuable insights into customer needs and behaviors, banks are now better prepared to offer personalized services with their unique brand touch. With artificial intelligence (AI), machine learning, natural language processing and speech recognition technologies coming up with numerous upgrades, it is thus helping organizations to provide the best in class customer service to their customers.

With the growing comfort requirements of customers in using virtual assistants in every-day life as well as considering the current pandemic situation and the need to stay indoors in the wake of lockdown, this facility offers customers another way to connect with their bank from home in addition to the immense convenience as it allows.

A leading bank has integrated its AI-powered multichannel chatbot with Amazon Alexa and Google Assistant for their customers to undertake an array of banking services with just a simple voice command.

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