Voice Technology for Healthcare Associations

Healthcare Associations have started employing Voice Technology so as to keep their patients engaged, well informed about diseases and removing friction in their overall medical treatment.

Healthcare is one industry where self-service has become pivotal today considering the humongous treatment costs, thereby prompting individuals to self-diagnose their symptoms and track their vitals. Voice being the most “human”, natural, flexible and rapid method of communication, is drastically changing the way we can easily address health issues.

With artificial intelligence taking leaps and strides in healthcare, we can now see and experience Voice Assistants taking on a much more serious role than simply turning off lights or playing songs. A few examples where associations could benefit from developing their unique skills for their customers are assuring medicine adherence, symptom and de-addiction tracking, tips for a better lifestyle and many more.

Use Cases

Below are a few examples showcasing various associations/societies employing voice assistants and thus making a tangible difference in the lives of people with varied disorders.

American Academy of Orthopedic Surgeons:

AAOS provides education and practice management services for orthopedic surgeons and allied health professionals, for improved patient care related to musculoskeletal disorders.

American Board of Family Medicine:

ABFM, whose purposes include improving the quality of medical care available to the public, establishing and maintaining standards of excellence and education also have their skill published for preparing for the Family Medicine Board Exam.

American Society of Clinical Oncology:

The mission of ASCO is conquering cancer through research, education, and promotion of the highest quality patient care. Through their Alexa Skill, they provide lifelong learning for oncology professionals, cancer research, access to quality cancer care and expertise as well as educated and informed patients with cancer.

American Red Cross:

The ARC, is a humanitarian organization providing emergency assistance, disaster relief, and disaster preparedness education in the United States. Their skills - Donate Blood helps to find a convenient blood drive or blood donation center and First Aid skill provides expert education to deal with first aid emergencies.

Blue Cross Blue Shield Association:

BCBS provides access to safe, quality, and affordable healthcare. They have flash briefings, insurance and other skills to disseminate information to their users. For those wanting to know about insurance jargons, The Blue Shield of California skill and those interested in daily quick updates can use Florida Blue Flash Briefing, thus making healthcare easier to understand and manage.

Centers for Disease Control and Prevention:

CDC has a skill CDC Health IQ for informational and educational purposes, which engages users while providing them with infotainment. One can play their fun health trivia games and test their health IQ too.

International Atherosclerosis Society:

The IAS has published their Cardio Medica skill featuring audio and video presentations from a global faculty for medical professionals in the care of patients with diseases related to atherosclerosis.

Mayo Clinic:

Their First Aid skill provides quick and hands-free self-care instructions for everyday mishaps and other situations, thereby inspiring hope and contributing to the health and well-being of every patient involved. In association with the CDC, they have also developed another skill for COVID-19, which provides in-depth information about prevention, coping and treatment for coronavirus from the experts.

News information:

Various skills like Medscape, PlexusMD and WebMD are available which provide latest news stories related to the medical profession.

Voice has immense power to solve some of the challenges facing the pharma and healthcare space, as well as spruce up marketing and branding strategies. Of course, as more technologies develop Alexa (or other) tools and skills for the medical arena, we will see more stakeholders hop onto the voice assistant bandwagon. It is predicted that the global health virtual assistant market is expected to reach $3.5 billion by 2025.

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