During these times of the Covid-19 pandemic, there have been lot of concerns regarding health and safety revolving customer solutions, especially how elevators and escalators can become more sterile and germ-free in order to help prevent the spread of the coronavirus, particularly as microorganisms can be transferred via touch surfaces i.e. elevator button panels. There […]

With the rise of Smart Virtual Assistants and the fact that voice interactions can provide valuable insights into customer needs and behaviors, banks are now better prepared to offer personalized services with their unique brand touch. With artificial intelligence (AI), machine learning, natural language processing and speech recognition technologies coming up with numerous upgrades, it […]