Amazon Alexa vs Google Home: Who is the better Candidate for being the Voice of Guests in Hotels?

Voice automation, over the last 5 years, has entered the home automation industry. Hotels, in a sense, are a home away from home for many, so it was but a matter of time that the hotel industry too followed suite and adopted the voice automation technology.

Alexa for Hospitality

Amazon definitely proved to be a visionary when they launched their voice assistant Alexa for Hospitality. Since its debut in 2014, the Amazon echo has gone through a major revamp and the reason for this is partly because of how far Artificial Intelligence (AI) has come over the years. The platform lets you teach your device new skills and the possibilities are endless considering the number of automation products the device is compatible with.

Think of the device as a personal butler for the guests staying at your hotel. Now, imagine having one device for every room your property has and what you get is an extremely personalised experience.

What’s better is that you’ll never have to worry about them forming a union protesting and complaining about being overworked.

Google Assistant for Hotels

At the Consumer Electronics Show (CES) this year (2019) in Las Vegas, Google unveiled its new Google Assistant Interpreter Mode, through which users are able to receive translations for dozens of languages and conduct conversations in real time.

Following this announcement, Hyatt and Dream Hotel Group announced plans to pilot this feature in select U.S. properties. The concierge desk at Caesars Palace in Las Vegas was also demoing the technology during CES.

According to Google, the feature will be rolled out on Google Home devices and Smart Displays, helping users have real-time spoken conversations and (on Smart Displays) written translations in dozens of languages. The technology could help hotels better accommodate international travelers and improve their guest experience.

Interpreter Mode will enable guests and colleagues that speak different languages to communicate via spoken and written translations of their own languages on a Google Home Hub. To use this solution, hotel guests will identify their language on the Google Home Hub screen and hotel colleagues will activate Interpreter Mode to translate the conversation. In addition to assisting guests, this solution is being used to support colleague engagement efforts.

Besides Interpreter Mode (the best one yet), Google Home has an array of features that makes it the best option to be implemented in hotels.

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